Covid Risk assessment:
holiday camps
Covid Risk assessment:
holiday camps
Procedures & policies
Cancellation & Refunds Policy
Cancellation Policy – Teamtheme Kent
Please note, that once you have made a booking with us it means that we will organise our service appropriately and in direct response to the number of bookings we have received.
If you are unable to attend the dates that you have booked with us for any reason, you are eligible for a full reimbursement if we are notified within 48 hours prior to the time that your booking is due to start, allowing us enough time to change our commitments accordingly.
After the 48 hour period you will no longer be eligible for a direct refund but will instead be issued a voucher code to rebook on our website at your earliest convenience and up to the maximum of 12 months later.
If you have any additional questions, need to notify us of a cancellation or would like to request a refund, please feel free to contact us on: info@teamthemekent.co.uk or 07938575124
In the event that any bookings are cancelled by us as a company, all parties will be informed immediately and eligible for full reimbursement.
Complaints Policy
Implementation
Our members of staff will be responsible for managing complaints on a daily basis. If a complaint is made against a member of staff, the Company Director will conduct the investigation. All complaints made to staff will be recorded in detail in the Incident Record Folder using an Incident Log Report Sheet.
Stage One
In the event of a complaint regarding an aspect of the setting or about a member of our staff, it should in most cases be possible to resolve the problem by discussing the situation with the individual concerned and coming to a mutually agreed solution.
We are committed to an open door policy with parents and welcome comments about the quality of our provision. Any negative points will be acted upon and necessary actions agreed and carried out as soon as viably possible.
In the first instance of a concern arising, parents and carers are required to speak directly with the relevant member of staff; if it is not possible then one of the Management Team should be consulted. If the situation is not resolved to the satisfaction of the complainant, Stage Two of the policy procedures should be consulted and followed.
Stage Two
If Stage 1 procedures have failed to produce a resolution, the complainant should put the issues in writing to the Company Director.
Teamtheme Kent will officially acknowledge receipt of the complaint to the complainant in writing within three working days. The complaint will be fully investigated within 10 working days and a written reply sent to the complainant. If an unforeseen delay occurs, the company will advise the parent or carers of this, offer an apology and an expected date for a reply and resolution.
If the company believe that the issue has Child Protection implications, we must inform the designated Child Protection Office immediately according to the procedure set out in the Child Protection Policy.
If any party involved in the complaint has good reason to believe that a criminal offence has been committed, then there is a legal obligation and responsibility to contact the police.
The written response to the complaint will be sent to the parent and carer concerned and copied to all relevant members of staff implicated during the investigation. The response will include the conclusion to the full investigation and any amendments to our policies, practices or procedures to prevent the situation arising in the future.
A member of the Managament Team will offer to meet the parent or carer concerned to discuss the complaint and the company’s investigation and conclusion.
At all times Teamtheme Kent will seek to re-establish a positive and constructive relationship with the complainant.
Making a Complaint to OFSTED
If a parent or carer does not feel that the investigation satisfactorily answered their complaint they can submit a complaint to OFSTED using the below details.
Email: enquiries@ofsted.gov.uk Phone: 0300 123 4666
Any complaints received will be kept in a Complaints Record file kept on company premises and will be reviewed annually by the Senior Management Team. Any questions about this policy should be directed to the Company Director Gary Shackleford.
Privacy Policy
What type of information we collect.
We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the internet Protocol (IP) address used to connect your computer to the Internet. We may use software tools to measure and collect session information, including page response times, lengths of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including emergency contact details, dependants’ names, age, school and medical conditions) payment details (including credit card information) and feedback.
How we collect such information.
When you conduct a transaction on our website, as part of the booking process, we collect personal information you give us such as names, phone number, address and email address. Your personal information will be used for the specific reasons stated above only.
Why we collect such personal information.
We collect such Non-personal and Personal information for the following purposes:
1. To provide and operate the Services
2. To provide our Users with ongoing customer service
3. To be able to contact our Users with personalised or general service-related notices and promotional messages
4. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services
5. To comply with any applicable laws and regulations
How we store, use, share and disclose site visitors’ personal information.
Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.
Individual emergency contact details, as well as a record of medical conditions and image use preferences are held for the duration of a camp for the purpose of monitoring attendance, as contact details in case of any emergency and for direction in the use of any photography for subsequent marketing purposes. At the close of every camp this information is deleted.
All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by the PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help to ensure the safe handling of credit card information by our store and its service providers.
How we communicate with our site visitors.
We may contact you to notify you regarding your booking, to troubleshoot problems with your booking, to resolve a dispute, to collect fees or monies owed, to poll your opinion through surveys or questionnaires, to send updates about our company and any services that we believe may be of interest to you and any agreement that we may have with you. For these purposes we may contact you via email, telephone and text messages.
How you can withdraw your consent.
If you don't want us to process your data anymore, please contact us at info@teamthemekent.co.uk or send us mail to: Teamtheme Kent Unit 224, Thunderhill Business Park, Hickmans Green, Boughton, Kent ME13 9NT.
Privacy Policy Updates.
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
Questions and contact information.
If you would like to access, correct, amend or delete any personal information we have about you, you are invited to contact us at info@teamthemekent.co.uk or send us mail to: Teamtheme Kent Unit 224, Thunderhill Business Park, Hickmans Green, Boughton, Kent ME13 9NT.
Terms & Conditions of Use
Overview.
This website is operated by Teamtheme Kent. Throughout the site, the terms “we”, “us” and “our” refer to Teamtheme Kent. Teamtheme Kent offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink.
These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
Our store is hosted on Wix.com They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Section 1 - Online store terms.
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependants to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.
Section 2 - General conditions.
We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
Section 3 - Accuracy, completeness and timeliness of information.
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
Section 4 - Modifications to the service and prices.
Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
Section 5 - Products or services (if applicable).
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
Section 6 - Accuracy of billing and account information.
We reserve the right to refuse any booking you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made.
You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
For more detail, please review our Returns Policy.
Section 7 - Optional tools.
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.
Section 8 - Third-party links.
Certain content, products and services available via our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.
Section 9 - User comments, feedback and other submissions.
If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, ‘comments’), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libellous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libellous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e‑mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.
Section 10 - Personal information.
Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy.
Section 11 - Errors, inaccuracies and omissions.
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.
Section 12 - Prohibited uses.
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.
Section 13 - Disclaimer of warranties; limitation of liability.
We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall Teamtheme Kent, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
Section 14 - Indemnification.
You agree to indemnify, defend and hold harmless Teamtheme Kent and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.
Section 15 - Severability.
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.
Section 16 - Termination.
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).
Section 17 - Entire agreement.
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.
Section18 - Governing law.
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of United Kingdom.
Section 19 - Changes to our Terms of Service.
You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
Section 20 - Contact information.
Questions about the Terms of Service should be sent to us at info@teamthemekent.co.uk.
